1-What is the shipping cost?

Shipping is free.

2-How long does order processing take?

• Ready-to-ship rugs: typically processed within 1–2 business days.
• Custom rugs: production time may vary based on the complexity of the order, but it usually does not exceed 10 working days.

3-How long does shipping take?

United States and canada : 20–25 working days after shipment.

Europe: 20–25 working days after shipment.

Other international destinations: 20–30 working days after shipment.

4-Will I receive  a tracking number ?

Once your order has been shipped, we will immediately send you an email with a tracking number. You can use this number to track your order and to know exactly when it will arrive.
If you have not received this email, please email us at : support@marrakeshrug.com.

5-Are there any other shipping charges?

From our side, there are no hidden fees.

6-Can I return my rug if I change my mind?

Yes. We accept eligible returns within 15 days of delivery at the customer's expense. To qualify, the rug must be unused, in its original condition, and returned in its original packaging or similar protective packaging.

7-Are all rugs eligible for return?

No. Custom-made, final sale, and clearance items are generally not eligible for return.

8-What if my rug arrives damaged?

If your rug arrives damaged, defective, or incorrect, please contact us within 15 days of delivery and send clear photos of the issue. We will review it and we will offer an appropriate replacement, repair, or refund.

9-Can I cancel my order?

Orders can be cancelled within 24 hours of purchase, as long as production or shipping has not already begun.

10-When will I receive my refund?

Once we receive and inspect your returned item or cancellation order, we will let you know whether the refund has been approved. If approved, refunds are typically issued to the original payment method within 5–10 business days.

11-How do I start a return?

To request a return, please contact our customer support team <support@marrakeshrug.com> with your order number, reason for return, and any relevant photos if needed. Note that  Items sent back to us without first requesting a return will not be accepted.