Customer Support
We are here to help you!
Are your rugs handmade?
Yes. Our rugs are inspired by the long tradition of Moroccan weaving and are selected for their craftsmanship, character, and texture.
Are your rugs made from real wool?
All of our rugs are made from natural wool. Rugs made of silk will be provided in the future.
Do you offer custom rugs?
Yes. We can offer custom sizes, colors, and certain design preferences depending on the style.
How long does a custom rug take?
Most custom orders take 10 working days to prepare before shipping, although timing may vary by design and size.
Do you ship internationally?
Yes. We ship to many countries worldwide.
Will I receive tracking information?
Yes. Once your order is shipped, you will receive tracking details by email.
How can I contact you? And what is the expected response time?
You can contact us via the website's email support@marrakeshrug.com or via WhatsApp number +1 (307) 310-6544 and will respond to you within 24 hours at the latest.
How do I care for my rug?
Vacuum gently without a strong rotating brush, spot clean spills right away, and use professional cleaning when needed. Wool rugs may shed lightly at first, which is normal.
Will my rug look exactly like the photos?
Absolutely, the colors shown in the picture are the colors found in the rug.
What happens if I received a damaged or incorrect rug?
If your order arrives damaged, defective, or incorrect, please contact us within 15 days of delivery and include clear photos of the issue. We will review the case promptly and offer an appropriate solution, such as a replacement, or refund where applicable.
Can I cancel my order?
Orders can be cancelled within 24 hours of purchase, as long as production or shipping has not already begun.
Do you accept returns?
Yes, eligible returns are accepted within 15 days of delivery. custom-made, final sale, and clearance items are generally not returnable.
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3x4 ft ≈ 92x122 cm3x5 ft ≈ 92x153 cm3x6 ft ≈ 92x183 cm3x7 ft ≈ 92x214 cm3x8 ft ≈ 92x244 cm3x9 ft ≈ 92x275 cm3x11 ft ≈ 92x335 cm3x12 ft ≈ 92x366 cm3x16 ft ≈ 92x487 cm4x6 ft ≈ 122x183 cm4x7 ft ≈ 122x214 cm4x8 ft ≈ 122x244 cm4x10 ft ≈ 122x305 cm5x5 ft ≈ 153x153 cm5x6 ft ≈ 153x183 cm5x7 ft ≈ 153x214 cm5x8 ft ≈ 153x244 cm5x9 ft ≈ 153x275 cm5x10 ft ≈ 153x305 cm6x6 ft ≈ 183x183 cm6x7 ft ≈ 183x214 cm6x8 ft ≈ 183x244 cm6x9 ft ≈ 183x275 cm6x10 ft ≈ 183x305 cm7x7 ft ≈ 214x214 cm7x8 ft ≈ 214x244 cm7x9 ft ≈ 214x275 cm7x10 ft ≈ 214x305 cm7x11 ft ≈ 214x335 cm8x8 ft ≈ 244x244 cm8x9 ft ≈ 244x275 cm8x10 ft ≈ 244x305 cm8x11 ft ≈ 244x335 cm8x12 ft ≈ 244x366 cm8x13 ft ≈ 244x396 cm8x14 ft ≈ 244x426 cm9x9 ft ≈ 275x275 cm9x10 ft ≈ 275x305 cm9x11 ft ≈ 275x335 cm9x12 ft ≈ 275x366 cm9x13 ft ≈ 275x396 cm9x14 ft ≈ 275x427 cm9x15 ft ≈ 275x457 cm10x10 ft ≈ 305x305 cm10x11 ft ≈ 305x335 cm10x12 ft ≈ 305x366 cm10x13 ft ≈ 305x396 cm10x14 ft ≈ 305x427 cm10x15 ft ≈ 305x457 cm10x16 ft ≈ 305x487 cm11x11 ft ≈ 335x335 cm11x12 ft ≈ 335x366 cm11x13 ft ≈ 335x396 cm11x14 ft ≈ 335x427 cm11x15 ft ≈ 335x457 cm12x13 ft ≈ 366x396 cm12x14 ft ≈ 366x427 cm12x15 ft ≈ 366x457 cm12x16 ft ≈ 366x487 cm13x13 ft ≈ 396x396 cm13x14 ft ≈ 396x427 cm13x16 ft ≈ 396x487 cm14x14 ft ≈ 427x427 cm14x15 ft ≈ 427x457 cm14x16 ft ≈ 427x487 cm14x18 ft ≈ 426x550 cm14x20 ft ≈ 426x610 cm
3x4 ft ≈ 92x122 cm3x5 ft ≈ 92x153 cm3x6 ft ≈ 92x183 cm3x7 ft ≈ 92x214 cm3x8 ft ≈ 92x244 cm3x9 ft ≈ 92x275 cm3x11 ft ≈ 92x335 cm3x12 ft ≈ 92x366 cm3x16 ft ≈ 92x487 cm4x6 ft ≈ 122x183 cm4x7 ft ≈ 122x214 cm4x8 ft ≈ 122x244 cm4x10 ft ≈ 122x305 cm5x5 ft ≈ 153x153 cm5x6 ft ≈ 153x183 cm5x7 ft ≈ 153x214 cm5x8 ft ≈ 153x244 cm5x9 ft ≈ 153x275 cm5x10 ft ≈ 153x305 cm6x6 ft ≈ 183x183 cm6x7 ft ≈ 183x214 cm6x8 ft ≈ 183x244 cm6x9 ft ≈ 183x275 cm6x10 ft ≈ 183x305 cm7x7 ft ≈ 214x214 cm7x8 ft ≈ 214x244 cm7x9 ft ≈ 214x275 cm7x10 ft ≈ 214x305 cm7x11 ft ≈ 214x335 cm8x8 ft ≈ 244x244 cm8x9 ft ≈ 244x275 cm8x10 ft ≈ 244x305 cm8x11 ft ≈ 244x335 cm8x12 ft ≈ 244x366 cm8x13 ft ≈ 244x396 cm8x14 ft ≈ 244x426 cm9x9 ft ≈ 275x275 cm9x10 ft ≈ 275x305 cm9x11 ft ≈ 275x335 cm9x12 ft ≈ 275x366 cm9x13 ft ≈ 275x396 cm9x14 ft ≈ 275x427 cm9x15 ft ≈ 275x457 cm10x10 ft ≈ 305x305 cm10x11 ft ≈ 305x335 cm10x12 ft ≈ 305x366 cm10x13 ft ≈ 305x396 cm10x14 ft ≈ 305x427 cm10x15 ft ≈ 305x457 cm10x16 ft ≈ 305x487 cm11x11 ft ≈ 335x335 cm11x12 ft ≈ 335x366 cm11x13 ft ≈ 335x396 cm11x14 ft ≈ 335x427 cm11x15 ft ≈ 335x457 cm12x13 ft ≈ 366x396 cm12x14 ft ≈ 366x427 cm12x15 ft ≈ 366x457 cm12x16 ft ≈ 366x487 cm13x13 ft ≈ 396x396 cm13x14 ft ≈ 396x427 cm13x16 ft ≈ 396x487 cm14x14 ft ≈ 427x427 cm14x15 ft ≈ 427x457 cm14x16 ft ≈ 427x487 cm14x18 ft ≈ 426x550 cm14x20 ft ≈ 426x610 cm
3x4 ft ≈ 92x122 cm3x5 ft ≈ 92x153 cm3x6 ft ≈ 92x183 cm3x7 ft ≈ 92x214 cm3x8 ft ≈ 92x244 cm3x9 ft ≈ 92x275 cm3x11 ft ≈ 92x335 cm3x12 ft ≈ 92x366 cm3x16 ft ≈ 92x487 cm4x6 ft ≈ 122x183 cm4x7 ft ≈ 122x214 cm4x8 ft ≈ 122x244 cm4x10 ft ≈ 122x305 cm5x5 ft ≈ 153x153 cm5x6 ft ≈ 153x183 cm5x7 ft ≈ 153x214 cm5x8 ft ≈ 153x244 cm5x9 ft ≈ 153x275 cm5x10 ft ≈ 153x305 cm6x6 ft ≈ 183x183 cm6x7 ft ≈ 183x214 cm6x8 ft ≈ 183x244 cm6x9 ft ≈ 183x275 cm6x10 ft ≈ 183x305 cm7x7 ft ≈ 214x214 cm7x8 ft ≈ 214x244 cm7x9 ft ≈ 214x275 cm7x10 ft ≈ 214x305 cm7x11 ft ≈ 214x335 cm8x8 ft ≈ 244x244 cm8x9 ft ≈ 244x275 cm8x10 ft ≈ 244x305 cm8x11 ft ≈ 244x335 cm8x12 ft ≈ 244x366 cm8x13 ft ≈ 244x396 cm8x14 ft ≈ 244x426 cm9x9 ft ≈ 275x275 cm9x10 ft ≈ 275x305 cm9x11 ft ≈ 275x335 cm9x12 ft ≈ 275x366 cm9x13 ft ≈ 275x396 cm9x14 ft ≈ 275x427 cm9x15 ft ≈ 275x457 cm10x10 ft ≈ 305x305 cm10x11 ft ≈ 305x335 cm10x12 ft ≈ 305x366 cm10x13 ft ≈ 305x396 cm10x14 ft ≈ 305x427 cm10x15 ft ≈ 305x457 cm10x16 ft ≈ 305x487 cm11x11 ft ≈ 335x335 cm11x12 ft ≈ 335x366 cm11x13 ft ≈ 335x396 cm11x14 ft ≈ 335x427 cm11x15 ft ≈ 335x457 cm12x13 ft ≈ 366x396 cm12x14 ft ≈ 366x427 cm12x15 ft ≈ 366x457 cm12x16 ft ≈ 366x487 cm13x13 ft ≈ 396x396 cm13x14 ft ≈ 396x427 cm13x16 ft ≈ 396x487 cm14x14 ft ≈ 427x427 cm14x15 ft ≈ 427x457 cm14x16 ft ≈ 427x487 cm14x18 ft ≈ 426x550 cm14x20 ft ≈ 426x610 cm
3x4 ft ≈ 92x122 cm3x5 ft ≈ 92x153 cm3x6 ft ≈ 92x183 cm3x7 ft ≈ 92x214 cm3x8 ft ≈ 92x244 cm3x9 ft ≈ 92x275 cm3x11 ft ≈ 92x335 cm3x12 ft ≈ 92x366 cm3x16 ft ≈ 92x487 cm4x6 ft ≈ 122x183 cm4x7 ft ≈ 122x214 cm4x8 ft ≈ 122x244 cm4x10 ft ≈ 122x305 cm5x5 ft ≈ 153x153 cm5x6 ft ≈ 153x183 cm5x7 ft ≈ 153x214 cm5x8 ft ≈ 153x244 cm5x9 ft ≈ 153x275 cm5x10 ft ≈ 153x305 cm6x6 ft ≈ 183x183 cm6x7 ft ≈ 183x214 cm6x8 ft ≈ 183x244 cm6x9 ft ≈ 183x275 cm6x10 ft ≈ 183x305 cm7x7 ft ≈ 214x214 cm7x8 ft ≈ 214x244 cm7x9 ft ≈ 214x275 cm7x10 ft ≈ 214x305 cm7x11 ft ≈ 214x335 cm8x8 ft ≈ 244x244 cm8x9 ft ≈ 244x275 cm8x10 ft ≈ 244x305 cm8x11 ft ≈ 244x335 cm8x12 ft ≈ 244x366 cm8x13 ft ≈ 244x396 cm8x14 ft ≈ 244x426 cm9x9 ft ≈ 275x275 cm9x10 ft ≈ 275x305 cm9x11 ft ≈ 275x335 cm9x12 ft ≈ 275x366 cm9x13 ft ≈ 275x396 cm9x14 ft ≈ 275x427 cm9x15 ft ≈ 275x457 cm10x10 ft ≈ 305x305 cm10x11 ft ≈ 305x335 cm10x12 ft ≈ 305x366 cm10x13 ft ≈ 305x396 cm10x14 ft ≈ 305x427 cm10x15 ft ≈ 305x457 cm10x16 ft ≈ 305x487 cm11x11 ft ≈ 335x335 cm11x12 ft ≈ 335x366 cm11x13 ft ≈ 335x396 cm11x14 ft ≈ 335x427 cm11x15 ft ≈ 335x457 cm12x13 ft ≈ 366x396 cm12x14 ft ≈ 366x427 cm12x15 ft ≈ 366x457 cm12x16 ft ≈ 366x487 cm13x13 ft ≈ 396x396 cm13x14 ft ≈ 396x427 cm13x16 ft ≈ 396x487 cm14x14 ft ≈ 427x427 cm14x15 ft ≈ 427x457 cm14x16 ft ≈ 427x487 cm14x18 ft ≈ 426x550 cm14x20 ft ≈ 426x610 cm
3x4 ft ≈ 92x122 cm3x5 ft ≈ 92x153 cm3x6 ft ≈ 92x183 cm3x7 ft ≈ 92x214 cm3x8 ft ≈ 92x244 cm3x9 ft ≈ 92x275 cm3x11 ft ≈ 92x335 cm3x12 ft ≈ 92x366 cm3x16 ft ≈ 92x487 cm4x6 ft ≈ 122x183 cm4x7 ft ≈ 122x214 cm4x8 ft ≈ 122x244 cm4x10 ft ≈ 122x305 cm5x5 ft ≈ 153x153 cm5x6 ft ≈ 153x183 cm5x7 ft ≈ 153x214 cm5x8 ft ≈ 153x244 cm5x9 ft ≈ 153x275 cm5x10 ft ≈ 153x305 cm6x6 ft ≈ 183x183 cm6x7 ft ≈ 183x214 cm6x8 ft ≈ 183x244 cm6x9 ft ≈ 183x275 cm6x10 ft ≈ 183x305 cm7x7 ft ≈ 214x214 cm7x8 ft ≈ 214x244 cm7x9 ft ≈ 214x275 cm7x10 ft ≈ 214x305 cm7x11 ft ≈ 214x335 cm8x8 ft ≈ 244x244 cm8x9 ft ≈ 244x275 cm8x10 ft ≈ 244x305 cm8x11 ft ≈ 244x335 cm8x12 ft ≈ 244x366 cm8x13 ft ≈ 244x396 cm8x14 ft ≈ 244x426 cm9x9 ft ≈ 275x275 cm9x10 ft ≈ 275x305 cm9x11 ft ≈ 275x335 cm9x12 ft ≈ 275x366 cm9x13 ft ≈ 275x396 cm9x14 ft ≈ 275x427 cm9x15 ft ≈ 275x457 cm10x10 ft ≈ 305x305 cm10x11 ft ≈ 305x335 cm10x12 ft ≈ 305x366 cm10x13 ft ≈ 305x396 cm10x14 ft ≈ 305x427 cm10x15 ft ≈ 305x457 cm10x16 ft ≈ 305x487 cm11x11 ft ≈ 335x335 cm11x12 ft ≈ 335x366 cm11x13 ft ≈ 335x396 cm11x14 ft ≈ 335x427 cm11x15 ft ≈ 335x457 cm12x13 ft ≈ 366x396 cm12x14 ft ≈ 366x427 cm12x15 ft ≈ 366x457 cm12x16 ft ≈ 366x487 cm13x13 ft ≈ 396x396 cm13x14 ft ≈ 396x427 cm13x16 ft ≈ 396x487 cm14x14 ft ≈ 427x427 cm14x15 ft ≈ 427x457 cm14x16 ft ≈ 427x487 cm14x18 ft ≈ 426x550 cm14x20 ft ≈ 426x610 cm
3x4 ft ≈ 92x122 cm3x5 ft ≈ 92x153 cm3x6 ft ≈ 92x183 cm3x7 ft ≈ 92x214 cm3x8 ft ≈ 92x244 cm3x9 ft ≈ 92x275 cm3x11 ft ≈ 92x335 cm3x12 ft ≈ 92x366 cm3x16 ft ≈ 92x487 cm4x6 ft ≈ 122x183 cm4x7 ft ≈ 122x214 cm4x8 ft ≈ 122x244 cm4x10 ft ≈ 122x305 cm5x5 ft ≈ 153x153 cm5x6 ft ≈ 153x183 cm5x7 ft ≈ 153x214 cm5x8 ft ≈ 153x244 cm5x9 ft ≈ 153x275 cm5x10 ft ≈ 153x305 cm6x6 ft ≈ 183x183 cm6x7 ft ≈ 183x214 cm6x8 ft ≈ 183x244 cm6x9 ft ≈ 183x275 cm6x10 ft ≈ 183x305 cm7x7 ft ≈ 214x214 cm7x8 ft ≈ 214x244 cm7x9 ft ≈ 214x275 cm7x10 ft ≈ 214x305 cm7x11 ft ≈ 214x335 cm8x8 ft ≈ 244x244 cm8x9 ft ≈ 244x275 cm8x10 ft ≈ 244x305 cm8x11 ft ≈ 244x335 cm8x12 ft ≈ 244x366 cm8x13 ft ≈ 244x396 cm8x14 ft ≈ 244x426 cm9x9 ft ≈ 275x275 cm9x10 ft ≈ 275x305 cm9x11 ft ≈ 275x335 cm9x12 ft ≈ 275x366 cm9x13 ft ≈ 275x396 cm9x14 ft ≈ 275x427 cm9x15 ft ≈ 275x457 cm10x10 ft ≈ 305x305 cm10x11 ft ≈ 305x335 cm10x12 ft ≈ 305x366 cm10x13 ft ≈ 305x396 cm10x14 ft ≈ 305x427 cm10x15 ft ≈ 305x457 cm10x16 ft ≈ 305x487 cm11x11 ft ≈ 335x335 cm11x12 ft ≈ 335x366 cm11x13 ft ≈ 335x396 cm11x14 ft ≈ 335x427 cm11x15 ft ≈ 335x457 cm12x13 ft ≈ 366x396 cm12x14 ft ≈ 366x427 cm12x15 ft ≈ 366x457 cm12x16 ft ≈ 366x487 cm13x13 ft ≈ 396x396 cm13x14 ft ≈ 396x427 cm13x16 ft ≈ 396x487 cm14x14 ft ≈ 427x427 cm14x15 ft ≈ 427x457 cm14x16 ft ≈ 427x487 cm14x18 ft ≈ 426x550 cm14x20 ft ≈ 426x610 cm
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