Return & Refunds
Yes. We accept eligible returns within 15 days of delivery at the customer's expense. To qualify, the rug must be unused, in its original condition, and returned in its original packaging or similar protective packaging.
No. Custom-made, final sale, and clearance items are generally not eligible for return.
If your rug arrives damaged, defective, or incorrect, please contact us within 15 days of delivery and send clear photos of the issue. We will review it and we will offer an appropriate replacement, repair, or refund.
Once we receive and inspect your returned item, we will let you know whether the refund has been approved. If approved, refunds are typically issued to the original payment method within 5–10 business days.
To request a return, please contact our customer support team <support@marrakeshrug.com> with your order number, reason for return, and any relevant photos if needed. Note that Items sent back to us without first requesting a return will not be accepted.
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